- By placing an order on www.sodasirupshop.dk, you acknowledge and accept our clear, fair trade conditions and reliable shipping policies as a customer.You agree that we are not liable for any shipping delays caused by third-party logistics providers or circumstances beyond our control. In such cases, the customer must contact the logistics provider directly.You acknowledge and accept that SodaSirupShop reserves the right to correct any typographical errors in product descriptions, pricing inaccuracies, or incorrect product images. The customer agrees that SodaSirupShop shall not be held accountable for any discrepancies between the presented product information and the actual specifications of the received products. It is the customer’s responsibility to verify that the product information meets their requirements before completing the order.Customers acknowledge and accept that they are solely responsible for providing an accurate shipping address during the checkout process. Sodasirupshop.dk is not financially liable for refunds if incorrect shipping information is provided by the customer.
If an order cannot be delivered due to an inaccurate address, Sodasirupshop.dk is willing to resend the order after the customer contacts Customer Service, confirms the correct address, and agrees to an administrative fee of DKK 149. This fee is in addition to the usual shipping and product costs.By placing an order on sodasirupshop.dk, you acknowledge and accept that we currently only ship products within Denmark and Germany. If you wish to inquire about shipping to another EU country, please contact our customer service via WhatsApp for further assistance.
You agree that your order shipment may consist of one or more packages from our logistics partners.Our webshop uses secure payment methods to ensure that your transaction is safe and that your personal information is protected. We accept various payment options for your convenience.
Privacy Policy: We respect your privacy and are committed to protecting your personal information. Your information will only be used to process your order and enhance your shopping experience.You accept and acknowledge our no-return and no-refund policy for food and beverage items. We maintain high standards to ensure product quality and safety.
You agree that if you receive a damaged package, products, or incorrectly shipped items, you must email our customer service at info@sodasirupshop.dk with a detailed description and images of the damaged product and packaging in JPG format.You agree that in the case of receiving incorrectly shipped products, these can only be refunded or exchanged after receiving the incorrectly shipped products.
You further acknowledge that if a shipment is received in a damaged condition, the customer must contact the customer service department of the relevant logistics provider to claim a refund for any damaged products included in the shipment. Our customer service will evaluate your claim and provide further instructions regarding a refund. In the event of a refund, the customer agrees that the refund will be exclusive of any shipping cost of the customers order and will be credited via IBAN Transfer to the customer’s bank account within 30 days after the claim has been resolved by our customer service.Acceptance of Terms: By using our website and placing an order, you agree that you have read, understood, and accepted these terms and conditions. We reserve the right to update or change these terms, as well as product and shipping prices, at any time without prior notice.The customer agrees that if they receive an incorrect product, they must email our customer service at info@sodasirupshop.dk with a detailed description and images of the product in JPG format. Our customer service will contact you and provide further instructions.
- GDPR Compliance Statement at Sodasirupshop.dk – Your privacy and the protection of your personal data are of utmost importance to us. We are committed to complying with the EU’s General Data Protection Regulation (GDPR) to ensure that your personal information is handled with the highest level of care and transparency.Here is our GDPR compliance statement to help you understand how we collect, use, and protect your data.Data Collection and Use – When you visit our website and place an order, we collect certain personal data such as your name, address, email address, and payment information. This information is used solely to process your orders, deliver products, and provide customer support. We do not collect more information than is necessary for these purposes.
Lawful Basis for Processing – We process your personal data based on lawful grounds of contract performance and legitimate interests. This means that we handle your data to fulfill our contractual obligations to you and to improve our services and customer experience.
Data Security – We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. Our website uses SSL encryption to ensure the secure transmission of your data during transactions.
Data Retention – We retain your personal data only for as long as necessary to fulfill the purposes for which they were collected or as required by law. When your data is no longer needed, we ensure secure deletion or anonymization.
Your Rights – Under the GDPR, you have the following rights concerning your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections of inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You can request the restriction of the processing of your data under certain circumstances.
- Right to Data Portability: You can request to receive your data in a commonly used and machine-readable format.
- Right to Object: You can object to the processing of your data under certain conditions.
Third-Party Sharing – We do not sell, trade, or otherwise transfer your personal data to external parties except trusted third parties that assist us in operating our website, conducting our business, or serving you. These parties are required to keep your information confidential and to use it only for the purposes we specify.
Cookies – Our website uses cookies to enhance your browsing experience and collect information about visitor usage patterns. You can manage your cookie preferences through your browser settings.
Contact Information – If you have any questions or concerns regarding our GDPR compliance or wish to exercise any of your rights, please contact our customer service via WhatsApp.